Refund & Cancellation Policy

Cancel a subscription

Send a cancellation request from an authorized laboratory contact to contact@onelab.biz. Include the laboratory name and registered phone or email, but never include patient or clinical data.

Access after cancellation

Cancellation normally takes effect at the end of the paid term. Access and export handling follow the applicable subscription state and any written agreement. Cancellation does not mean immediate automatic deletion of tenant data.

Refunds

Paid subscription charges are generally non-refundable once a paid term begins. We review duplicate charges, payment errors and verified prolonged service failures individually. Approved refunds return through the original payment method where practical.

Excluded fees

Completed onboarding, migration, analyzer interfacing, Analyzer Care work, third-party charges, vendor fees, travel and custom services are not refundable once performed or incurred.

Processing

We acknowledge requests during business hours and may ask for transaction details. Bank or payment-provider settlement timelines remain outside OneLab control.